Terms of Service

01. The Service

Gork provides programmable email infrastructure for software and AI agents: programmatic inboxes, sending and receiving email, thread persistence, sanitized inbound payloads, signed webhooks, custom domain verification, and a Model Context Protocol (MCP) server. The Service is designed for machine-to-machine, transactional, and conversational email driven by software. It is not a consumer mailbox service for personal human email.

We may add, change, or remove features over time. Public API endpoints are versioned under /v1; we will not break existing versions without reasonable advance notice, and deprecated versions may be retired on the schedule we announce.

02. Accounts & Security

• Sign-in. You may sign in with Google OAuth SSO or with an email address and password (verified by one-time code). You are responsible for safeguarding your account credentials and for all activity under your account.
• API keys. API keys grant access to your workspace and are shown only once at creation. Treat them like passwords. Use scoped (per-inbox) keys where possible and rotate keys you believe may be compromised.
• Organizations. If you invite team members to an organization, you are responsible for their compliance with these Terms.
• Reporting. You must promptly notify us at security@gork.email if you suspect unauthorized use of your account or keys.

03. Plans, Quotas & Usage Limits

The Service is offered on the plans described on the pricing page: a Free tier, a paid Pro tier, and Custom plans. Quotas and limits that apply to your plan include:

• Monthly email quota. The number of included outbound emails per billing cycle for your plan. Free workspaces are hard-capped at their monthly quota; paid plans may exceed their included volume and are billed for overage.
• Daily sending caps. Free workspaces are limited to a per-day outbound cap that resets at midnight UTC, bounding reputational damage from a compromised key. Paid plans carry no daily cap; their volume is bounded by the monthly quota and spend cap instead.
• Broadcast-pattern tripwire. Detecting 50+ unique recipients within a rolling 10-minute window (excluding conversational replies) pauses sending pending manual review.
• Sending approval. Free workspaces must receive one-time approval before sending outbound email, as an anti-abuse measure. Paid workspaces are not subject to the approval gate.
• Payload and recipient caps. Message payloads are capped at 15 MB and each send is limited to 50 total recipients (to + cc + bcc).

The exact limits for your plan are displayed in your dashboard. We may adjust limits with notice, and we will not retroactively reduce quota you have already paid for.

04. Fees, Billing & Payment

• Subscriptions. Paid plans are billed in advance on a monthly subscription through our payments processor, Dodo Payments. A subscription belongs to your account, not to any single workspace: every workspace you own shares your plan quotas. Enterprise plans are invoiced as agreed in writing.
• Usage overage. Usage above included allowances on paid plans is measured against your billing cycle and billed at the rates published on the pricing page. Overage charges accrue during the cycle and are charged at the end of it.
• Free tier. The Free tier costs nothing and requires no payment method to activate.
• Cancellation and downgrade. You can cancel your paid subscription at any time from the billing page or through Dodo Payments. Cancellation takes effect at the end of the current billing period, after which your workspaces continue on the free tier limits. We do not provide refunds for partial billing periods or for usage already incurred, except where required by law.
• Taxes. Fees are exclusive of applicable taxes, which will be added where required. Dodo Payments handles tax collection and invoicing where applicable.
• Failed payment. If payment fails, we may suspend access to paid features until the balance is settled.

05. Acceptable Use & Anti-Spam

You are responsible for the email you send and for complying with all applicable laws and regulations, including CAN-SPAM, GDPR, and the rules of any mailbox providers you contact. You must not use the Service to send email without a lawful basis or a legitimate relationship to the recipient.

Violations may result in suspension of sending, revocation of API keys, or termination of your account. For serious or repeated abuse we may terminate your account immediately and without refund.

06. Your Content & Intellectual Property

• Your data. You retain all rights to the messages, domains, and other content you process through the Service. We process and store it solely to provide the Service to you.
• No training. We do not use your message content to train machine-learning models.
• Our IP. The Service, including its software, API, documentation, and branding, is owned by Gork and its licensors. We grant you a limited, non-exclusive, non-transferable license to use the Service in accordance with these Terms. You may not copy, resell, or build competing products on the Service without our permission.
• Feedback. If you send us suggestions or feedback, you grant us a perpetual, royalty-free license to use it to improve the Service.

07. Data Protection

Our processing of personal data is described in the Privacy Policy, which is incorporated into these Terms. If you process personal data of others through the Service (for example, email addresses of your recipients), you are the controller of that data and are responsible for complying with applicable law and for providing any required notices to those individuals.

08. Availability & Disclaimers

Email delivery is inherently best-effort: delivery depends on factors outside our control, including the recipient's mail server, mailbox policies, and spam filters. We work to keep the Service available and reliable, but we do not offer or guarantee any specific uptime, service level, or delivery rate unless a separate written agreement with you says otherwise.

To the maximum extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that email will be delivered or received in any particular time.

09. Limitation of Liability

To the maximum extent permitted by law, Gork shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, data, or goodwill, arising out of or related to these Terms or your use of the Service — including email that is delayed, undelivered, or misdelivered, or damage caused by content you send or receive through the Service.

Our total aggregate liability for all claims arising out of or related to these Terms or the Service shall not exceed the greater of one hundred US dollars ($100) or the amounts you paid us in the twelve (12) months preceding the claim. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above may not apply to you.

10. Indemnification

You agree to indemnify and hold harmless Gork and its officers, employees, and agents from and against any claims, damages, and expenses (including reasonable attorneys' fees) arising out of your use of the Service, your content, your violation of these Terms, or your violation of applicable law or of any third-party rights, including recipients' privacy rights.

11. Suspension & Termination

• By you. You may stop using the Service and delete your organizations at any time. Deleting your account cancels your subscription at the end of the current billing period; no refunds are given for partial periods except as required by law.
• By us. We may suspend or terminate your access for violation of these Terms, for conduct that threatens the Service or its users (for example, spam or abuse), or as required by law. Where practical we will give you notice and an opportunity to fix the issue before termination.
• Effect. Upon termination, your right to use the Service ends. Sections that by their nature should survive — including Acceptable Use, Disclaimers, Limitation of Liability, Indemnification, and Governing Law — will survive termination.

12. Changes to These Terms

We may update these Terms from time to time. We will post changes on this page with an updated "Last updated" date and notify you through the dashboard or by email for material changes. If you continue to use the Service after changes take effect, you accept the updated Terms.

13. Governing Law

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-law principles. Any dispute arising out of these Terms will be resolved in the state or federal courts located in Delaware, and you consent to the exclusive jurisdiction of those courts. If you are located in a jurisdiction where this provision is not enforceable, the applicable local law will govern to the extent required.